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LLH School of Phlebotomy & Healthcare Technicians LLC

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Terms and Conditions

LLH School of Phlebotomy & Healthcare Technicians, LLC

Terms and Conditions Agreement

Effective Date: 10/01/2023


These Terms and Conditions apply to enrollment, participation, and services provided by:

LLH School of Phlebotomy & Healthcare Technicians, LLC

Lynn Haven, Florida

Florida LLC License #L21000248016

Website: www.llhschoolofphlebotomy.com

Email: info@llhschoolofphlebotomy.com

Phone: 850-696-0358 | 1-800-581-8641


By enrolling in any program, submitting payment, accessing course materials, or participating in training provided by LLH School of Phlebotomy & Healthcare Technicians, LLC (“LLH,” “the School,” “we,” or “us”), the student (“student,” “participant,” or “you”) acknowledges they have read, understand, and agree to the following Terms and Conditions.

These Terms apply to all in-person, hybrid, online, classroom, laboratory, and clinical training programs offered by the School.

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1. Definitions

Program/Course

Refers to any educational training program offered by LLH School of Phlebotomy & Healthcare Technicians, LLC, including but not limited to:

• Phlebotomy Technician

• EKG Technician

• Clinical Medical Assistant

• Pharmacy Technician

• Patient Care Technician

• Nursing Assistant/CNA

• Medical Administrative Assistant

• Medical Billing & Coding

• Additional healthcare training programs offered by the School

Course Materials

Includes textbooks, presentations, assignments, videos, exams, study guides, online materials, handouts, skills checklists, and any educational resources provided by LLH.

Tuition and Fees

Refers to all amounts paid for enrollment, instruction, materials, registration, supplies, administrative costs, and program participation.

Certificate of Completion

A document issued by LLH verifying that a student successfully completed all required components of a program.

A Certificate of Completion does not guarantee employment, state licensure, or national certification unless separately completed through the appropriate agency.

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2. Enrollment Agreement

Enrollment is considered complete once:

• Registration is submitted

• Required payment or approved payment plan is established

• Student agrees to all Terms and Conditions

By enrolling, students confirm they understand:

• Program expectations

• Attendance requirements

• Payment obligations

• Completion requirements

• Refund policies

Students are responsible for ensuring the selected program meets their educational, employment, or certification goals before enrollment.

LLH School of Phlebotomy & Healthcare Technicians, LLC does not guarantee employment, job placement, wages, promotions, certification approval, or career advancement.

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3. Program Services

LLH agrees to provide healthcare training services according to the published program description.

Training may include:

• Classroom instruction

• Hands-on skills training

• Laboratory practice

• Online learning activities

• Assignments and assessments

• Skills competency evaluations

• Career readiness support

Program schedules, instructors, locations, clinical requirements, and curriculum may be modified when necessary to maintain program quality or operational needs.

The School reserves the right to update curriculum, adjust schedules, substitute instructors, or make operational changes when needed.

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4. Student Responsibility

Students are responsible for:

• Attending scheduled classes

• Arriving on time

• Completing assignments by deadlines

• Taking required quizzes and exams

• Practicing required skills

• Communicating concerns promptly

• Reviewing school announcements and emails

• Maintaining professionalism

Students experiencing personal challenges, emergencies, or barriers affecting attendance or academic success are encouraged to communicate with school administration as soon as possible.

While LLH understands unexpected circumstances occur, personal situations do not automatically waive program requirements.

Requests for accommodations, makeup opportunities, or schedule adjustments must be reviewed and approved by the School.

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5. Program Schedule Changes & Minimum Enrollment Requirement

5.1 Minimum Enrollment Requirement

All programs require a minimum enrollment of five (5) students to begin as scheduled.

If minimum enrollment is not reached, LLH reserves the right to:

• Delay the program start date

• Combine classes

• Reschedule the cohort

• Offer transfer options

Students will be notified of program changes as soon as possible.

If a program start date is postponed due to enrollment requirements, students may:

1. Attend the rescheduled program date

2. Transfer enrollment to another eligible program

Payments remain applied toward training services.

No refunds will be issued due to program postponement or transfer.

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6. Tuition, Fees & Payment Policy

All tuition, deposits, registration fees, and payments are non-refundable.

Payments secure:

• Enrollment seat

• Administrative processing

• Course preparation

• Materials/resources when applicable

• Instructor availability

• Access to training services

Failure to attend, withdrawal, dismissal, personal circumstances, scheduling conflicts, or unsuccessful completion does not qualify a student for a refund.

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6.1 Paid-in-Full Option

Students may pay tuition in full at enrollment.

Paid-in-full tuition is non-refundable.

If a student cannot attend their scheduled cohort, LLH may approve a one-time courtesy transfer to the next available program.

Transfers are not guaranteed beyond one occurrence.

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6.2 Automatic Payment Plan

Students selecting automatic payments authorize LLH or its payment processor to charge the payment method provided according to the agreed schedule.

Students are responsible for:

• Keeping payment information current

• Ensuring funds are available

• Paying processing fees when applicable

Declined payments may affect continued participation.

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6.3 Pay Your Way Payment Option

The Pay Your Way option allows students to make payments manually toward their tuition balance.

The remaining balance must be paid in full by the stated deadline provided at registration.

Failure to complete payment by the deadline may result in enrollment changes.

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6.4 Missed Payments / Enrollment Pause

If scheduled payments are missed, declined, disputed, or unpaid, LLH reserves the right to place enrollment on pause.

During paused enrollment, students may not:

• Attend class

• Participate in labs

• Complete clinical activities

• Attend externship

• Receive completion documents

A payment pause does not extend attendance requirements or program deadlines.

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6.5 Balance Roll Over Program (One-Time Courtesy)

LLH understands unexpected circumstances occur.

At the School’s discretion, students unable to continue due to approved circumstances may receive a one-time courtesy transfer into the next available cohort.

The Balance Roll Over Program:

• May only be used once

• Cannot be transferred

• Does not reset refund eligibility

• Requires remaining balances to be paid

Failure to attend the transferred cohort may result in cancellation of enrollment without refund.

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6.6 Chargebacks and Payment Disputes

Students agree to contact LLH directly regarding billing concerns before initiating payment disputes.

Submitting a chargeback after receiving access to training, materials, instruction, or services does not override this agreement or refund policy.

The School reserves the right to provide enrollment documentation, attendance records, and signed agreements when responding to payment disputes.

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7. Attendance, Grades & Program Completion Requirements

LLH School of Phlebotomy & Healthcare Technicians, LLC provides healthcare career training that requires active participation, attendance, academic performance, and hands-on skill development.

Students understand that successful completion is based on meeting all requirements outlined within the program.

Completion requirements may include:

• Required classroom attendance

• Required laboratory participation

• Completion of assignments

• Completion of quizzes and exams

• Successful completion of skills competencies

• Meeting the required passing grade average

• Meeting professional behavior expectations

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7.1 Attendance Requirement

Attendance is a critical component of healthcare training.

LLH emphasizes the importance of attendance because classroom participation provides:

• Instructor guidance

• Hands-on demonstrations

• Skills practice

• Immediate feedback

• Professional development

• Patient care preparation

Students acknowledge that attendance may represent a significant portion of their final grade according to their program outline.

Failure to meet attendance expectations may affect:

• Final grade

• Skills competency completion

• Certificate eligibility

• Externship eligibility

• National certification readiness

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7.2 Missed Classes, Assignments, Exams & Skills

Students are responsible for completing all required coursework within the program timeline.

Missed assignments, quizzes, tests, exams, labs, or skills assessments must be addressed promptly.

Makeup opportunities:

• Are not guaranteed

• Must be approved by the instructor or administration

• Depend on timing and availability

• Must be completed within approved deadlines

Students are responsible for communicating barriers that may impact their ability to complete requirements as soon as possible.

Requests made near the end of a program may not allow enough time to complete missed requirements.

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7.3 Passing Grade Requirement

Students must achieve the minimum passing grade listed within their program requirements to successfully complete the course.

A passing score on an individual assignment, test, or final exam does not guarantee successful completion of the entire program.

Final grades may include:

• Attendance

• Assignments

• Quizzes

• Exams

• Final examination

• Skills competency evaluations

• Professional requirements

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7.4 Certificate of Completion Eligibility

A Certificate of Completion will only be issued when all program requirements have been successfully completed.

LLH cannot issue a certificate based solely on:

• Attendance only

• Passing the final exam only

• Partial completion of coursework

• Payment of tuition only

Certificates represent successful completion of the full program.

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8. Certification Exams & Externship Requirements

Completion of an LLH program does not automatically guarantee national certification, externship placement, employment, or licensing.

Students may be required to meet additional requirements established by certification organizations, employers, or clinical sites.

Requirements may include but are not limited to:

• Application deadlines

• Exam fees

• Background screening

• Drug screening

• Immunization requirements

• CPR/BLS certification

• Health documentation

• Clinical site approval

Certification organizations and externship facilities maintain their own policies, and LLH does not control outside agency decisions.

Students who successfully complete all program requirements and become eligible to sit for the applicable national certification examination will receive a Certificate of Completion upon graduation. To support student success and allow adequate preparation time, LLH schedules certification examinations approximately thirty (30) days after graduation. Eligible students will receive an email notification containing certification exam registration instructions, testing information, and any applicable deadlines. Students are responsible for monitoring their email, completing any required registration steps, and paying any applicable certification examination fees. Failure to respond to certification exam communications or meet certification organization requirements may result in delays or forfeiture of testing eligibility.

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9. Student Code of Conduct

Students are expected to maintain professionalism at all times.

Students agree to:

• Treat instructors, staff, classmates, patients, and partners respectfully

• Communicate professionally

• Follow classroom and safety procedures

• Protect confidential information

• Demonstrate healthcare professionalism

The following behaviors may result in disciplinary action:

• Harassment

• Threatening behavior

• Bullying

• Disruptive conduct

• Academic dishonesty

• Unsafe practices

• Damage to property

• Violation of school policies

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10. Professional Conduct, Non-Disparagement & Reputation Protection

LLH School of Phlebotomy & Healthcare Technicians, LLC values professionalism, respectful communication, and resolution of concerns.

Students agree to make reasonable efforts to address questions, complaints, or concerns directly with school administration before escalating disputes publicly.

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10.1 False Statements and Defamatory Conduct

Students shall not knowingly create, publish, distribute, encourage, or share false, misleading, malicious, or defamatory statements regarding:

• LLH School of Phlebotomy & Healthcare Technicians, LLC

• Owners/directors

• Employees

• Instructors

• Contractors

• Students

• Clinical partners

• Programs or services

This includes knowingly false information related to:

• Grades

• Attendance

• Program policies

• Certification eligibility

• Refund policies

• Communication records

• Student outcomes

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10.2 Online and Social Media Conduct

LLH respects a student's right to share truthful experiences and opinions.

Students are expected to communicate honestly and professionally when using:

• Social media

• Reviews

• Public forums

• Online groups

Students may not use online platforms for:

• Harassment

• Threats

• Sharing confidential information

• Knowingly false claims

• Targeted attempts to damage another individual or organization

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10.3 Protection of Student Rights

Nothing in this agreement prevents students from:

• Providing truthful feedback

• Sharing lawful opinions

• Reporting concerns to appropriate agencies

• Exercising rights protected under applicable law

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11. Intellectual Property & Course Materials

All materials provided by LLH remain the intellectual property of LLH School of Phlebotomy & Healthcare Technicians, LLC.

Students may not:

• Copy materials

• Sell materials

• Share online course access

• Record classes without approval

• Distribute presentations, exams, or training resources

Course materials are provided for individual educational purposes only.

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12. Confidentiality & Privacy

Students may have access to confidential information during training.

Students agree not to disclose:

• Student information

• Patient information

• Clinical information

• Private school communications

• Internal documents

Students must follow HIPAA standards when applicable.

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13. Media Release

Students acknowledge LLH may take photos or videos during classroom activities, skills training, graduation events, or school-related activities.

Images may be used for:

• Website content

• Social media

• Advertising

• Educational promotion

Students who do not wish to participate must notify LLH in writing.

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14. Online Course & Technology Access

Students participating in online programs are responsible for:

• Reliable internet access

• Required technology

• Completing coursework independently

• Meeting deadlines

Sharing login credentials is prohibited.

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15. Termination / Dismissal

LLH reserves the right to dismiss or remove a student for:

• Violation of policies

• Non-payment

• Unsafe behavior

• Professional misconduct

• Failure to meet program expectations

Dismissal does not qualify a student for a refund.

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16. Limitation of Liability

LLH School of Phlebotomy & Healthcare Technicians, LLC provides educational training services.

LLH is not responsible for:

• Employment decisions

• Employer requirements

• Certification agency decisions

• Personal circumstances preventing completion

• Outside agency policy changes

The maximum liability of LLH shall not exceed the tuition amount paid for the specific program involved.

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17. Force Majeure

LLH shall not be responsible for delays, cancellations, or changes caused by circumstances outside reasonable control, including but not limited to:

• Natural disasters

• Severe weather

• Emergencies

• Government actions

• Instructor illness/emergency

• Facility interruptions

• Technology failures

Reasonable efforts will be made to continue training.

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18. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and interpreted according to the laws of the State of Florida.

Any dispute, claim, or legal matter involving LLH School of Phlebotomy & Healthcare Technicians, LLC shall be handled under Florida law.

The parties agree that jurisdiction and venue shall be within the appropriate courts located in Florida.

________________________________________

19. Contact Information

Questions regarding these Terms and Conditions may be directed to:

LLH School of Phlebotomy & Healthcare Technicians, LLC

Email:

info@llhschoolofphlebotomy.com

Phone:

850-696-0358

1-800-581-8641

Website:

www.llhschoolofphlebotomy.com

By enrolling, submitting payment, accessing materials, or participating in training, the student acknowledges they have read, understand, and agree to these Terms and Conditions.



Exposure Policy

Infectious Agent and Bloodborne Pathogen Exposure Policy

Purpose and Definition

The purpose of this policy is to describe the management of incidents of exposure to bloodborne pathogens that involve LLH School of Phlebotomy & Healthcare Technicians and staff, during the time when they are performing their work activities and for students when they are participating in school activities related to their educational coursework.

Bloodborne pathogens are microorganisms that are present in human blood or other potentially infectious material and can cause diseases in humans (e.g., Hepatitis B, Hepatitis C, and HIV).

An “exposure” that may place an individual at risk to bloodborne pathogens is defined as a percutaneous injury (e.g., a needle stick or cut with a sharp object), contact with airborne droplets (e.g., tuberculosis), direct contact or prolonged contact with mucous membranes or contact with skin (especially when the exposed skin is chapped, abraded, or afflicted with dermatitis, or the contact is prolonged or involving an extensive area) with blood, tissues, or Other Potentially Infectious Materials (OPIM) that may result from faculty, staff, and students performing their duties.

Other Potentially Infectious Materials (OPIM) refers to the following human body fluids: semen, vaginal secretions, cerebrospinal fluid, synovial fluid, pleural fluid, pericardial fluid, peritoneal fluid, saliva in dental procedures, any body fluid that is visibly contaminated with blood, and all body fluids in situations where it is difficult or impossible to differentiate between body fluids; any unfixed tissue or organ (other than intact skin) from a human; HIV-containing cell or tissue cultures, organ cultures, and HIV- or HBV-containing culture medium or other solutions.  Non-intact skin includes skin with dermatitis, hangnails, cuts, abrasions, chafing, acne, etc.


Policy Statement

In accordance with the Federal Occupational Safety and Health Administration (OSHA) and Centers for Disease Control (CDC), the following describes the policy developed to manage, record, document, and suppress exposures.


Protocols for Student and Employee Injury and Exposure

Faculty, staff or students exposed to an infectious agent or bloodborne pathogen must comply with this Infectious Agent and Bloodborne Pathogen Exposure Policy.   In this Policy, any person (e.g., employee, student, attending clinician, contract worker, security guard, housekeeping personnel) whose activities place them in contact with an individual’s blood [e.g., human immunodeficiency virus (HIV)], airborne pathogens (e.g., mycobacterium tuberculosis) or other body fluids either on campus or at an approved clinical or laboratory setting off campus must abide by this policy.  This policy also includes contact as a representative of the College to clients on campus requiring first aid.

An exposure to an infectious agent will be managed according to the following procedures:

On-campus and Off-campus Incidents at Approved Clinical Sites

  1. An injured or exposed student, faculty member or staff member must report the incident immediately to his/her supervisor.  Students must also report the incident to their Faculty Instructor.
  2. Immediate first aid should be administered as follows:

Needle stick injury or cut with contaminated object - Wash the affected area immediately with disinfectant soap and water, followed with treatment as wound indicates.

Splashes to Skin, Nose, Mucous Membranes or Mouth - Flush with copious amounts of water for at least 3 minutes.

Splashes to the Eyes - Irrigate with copious amounts of clean water, saline, or sterile irrigants for at least 3 minutes.


Student and Employee Protocol for Bloodborne Pathogen Incidents

Any student or employee who has a potential bloodborne pathogen injury must seek treatment within two hours of exposure.  The following highlights the procedures for students and employees to follow for any suspected or actual bloodborne pathogen injury.


Student Protocol

Visit an Emergency room with his/her own insurance.  Blood tests will be performed at the first visit to screen for appropriate bloodborne illnesses.  Contact the source patient for necessary testing. If medication is recommended by the attending physician, the cost of this medication is to be paid by the individual.


Emergency Room

An injured or exposed faculty/staff member should report to the nearest emergency room.  


Refusal of Treatment

An injured or exposed individual has the right to refuse treatment. If an individual refuses care, he/she must sign a refusal waiver form located on the back of school's Bloodborne Pathogen Exposure Incident Report. The form must be signed by the individual immediately following the injury or exposure. Copies of the waiver form for a faculty/staff member must be sent to the Program Director. If treatment is refused, a clinical site may refuse to permit the faculty member to continue to report to the clinical site.


Injury Protocol

Protocol for injury is usually:

  • Identification and documentation of the source individual. Documentation should include: route of exposure, circumstances under which exposure occurred, PPE in use, work practices, location of incident and procedure being performed.
  • Testing the source individual’s blood as soon as feasible to determine Hepatitis B, Hepatitis C, and HIV infectivity.
  • Written consent to test for HIV should be obtained from the source patient, by the Program Director (Allied Health or Department Head Nursing).
  • Counseling should be provided to the injured party to discuss recommendations for treatment, follow-up care and testing and the EAP can be utilized for employees.
  • HIV prophylaxis treatment should be initiated within two hours of exposure.

Certain clinical sites may have established policies for treatment of injuries or an exposure to pathogens.  Injured or exposed individuals may elect to follow such policies, but the Bloodborne Pathogen Exposure Incident Report must still be completed and sent to the appropriate individuals as stated above.


Certain clinical sites may have established policies for treatment of injuries or an exposure to pathogens.  Injured or exposed individuals may elect to follow such policies, but the Bloodborne Pathogen Exposure Incident Report must still be completed and sent to the appropriate individuals as stated above.the waiver form should be retained by Security and Program Director.  If treatment is refused the school may refuse to permit the individual to return to campus and/or the clinical site for a stipulated period of time based upon an assessment of the threat of harm to the individual or others.


Cases of Self-reported or Suspected Infections

An individual who suspects they have contracted an infectious illness (e.g., MRSA, TB) or who suspects they could be in direct contact with someone who has an infectious illness should follow the guidelines as stated below.

  1. Students, who are self-reporting, reporting the suspected illness of another individual or employees who suspect a student is infected, should state their concerns to the Program Director.  The Program Director will take the appropriate steps to determine the accuracy of the information.  If an incident of infectious illness is confirmed, the infected individual will be asked by the Program Director to seek medical attention from his/her own physician. In FL, the state does not require individual incidents of MRSA to be reported to the Health Department. Also, students are not restricted from attending school as long as the wound is covered and the student is receiving treatment.
  2. Employees who are self-reporting or reporting the suspected illness of another individual should state their concerns to their immediate supervisor.  If an incident of infectious illness is confirmed, the immediate class instructor will contact the Program Director.  The Program Director will contact the infected individual and ask that he/she seek medical attention from his/her own physician.


Clearance

Any individual who has been exposed to an infectious or bloodborne pathogen must present evidence of his/her ability to return to work, to school, and to any clinical site according to the following protocol:

  1. Students in Allied Health Programs should present the information to the Program Director (Allied Health). The Program Director will be responsible for informing the clinical site that the student has been cleared and may return to the clinical site.
  2. Students who fail to provide such clearance may be administratively withdrawn from a program if they are unable to return to class and/or complete their clinical assignment.
  3. Faculty and staff must present information to the Program Director.  A statement from the attending physician which clears the employee to return to work is required or the employee will not be permitted to return to work without a clearance notification from the attending physician.


Record Keeping

The Bloodborne Pathogen Exposure Incident Report and all pertinent records will be considered confidential and they will be kept for 30 years in accordance with OSHA guidelines.  Records for employees and students will be kept with the Program Director 


Exposure Policy

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💜💚 BIG NEWS… WE’VE MOVED, BUT NOT FAR! 💚💜

Because of the continued support from our students, graduates, instructors, and community, we are excited to announce that we have expanded into our new space!

📍 Same location you know… just a new suite!
➡️ From Suite 203B
➡️ To Suite 103

2211 Highway 77, Lynn Haven, FL. 32444

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